In order to help speed up solution for your requests. Please follow steps below before submitting a new question. This is for the benefit of everyone in order to help find the solution for your question quickly.

  1. Make sure you are running the latest version of Theme and the latest version of WordPress.
  2. Check out theme documentation and discussion forum for the answer to your question.
  3. Disable any additional 3rd party plugins you are using to check if it fixes the issue.
  4. Search public tickets on our support site to find previously answered tickets.
  5. If you can’t find the answer. Submit your question through our support site¬†with URL of page which has issue.